Refund policy

This is an English translation provided for convenience. In the event of any discrepancy, the German version prevails.

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us by email at sl-ltd@outlook.com or by phone at +1 929 242 1845. Please note that returns may only be sent to the return address we provide to you once your return has been approved.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and put it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have received. Once the return is accepted, you can purchase the new item in a separate order.

European Union and United Kingdom – 14-day right of cancellation
Notwithstanding the above, if your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sl-ltd@outlook.com

Seller and contractual partner:
SELIO LIMITED
Business Registration Number: 81397042
Flat 2304, 23/F, Ho King Comm Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong
Email: sl-ltd@outlook.com
Phone: +1 929 242 1845
Website: wupplie.com