This is an English translation provided for convenience. In the event of any discrepancy, the German version prevails.

Key information

• Order cut-off: 4:00 pm (CET)
• Processing time: 0–3 business days (Monday – Friday)
• Delivery time: approx. 5–8 business days (Monday – Friday)
• Free shipping: on all orders

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Shipping process

As soon as your order has been placed, you will receive a confirmation email confirming that we have started processing it.
Processing usually takes 0–3 business days (Monday – Friday).

Once processing is complete, your order will be shipped with DHL and you will receive a shipping confirmation with tracking.
Delivery usually takes 5–8 business days (Monday – Friday).

We are pleased to offer free shipping on all orders to the United Kingdom.

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Delays

Your order should arrive within 5–11 business days (Monday – Friday).
In rare cases, slight delays may occur due to public holidays, weather conditions, high order volumes or unforeseen circumstances.

Please allow up to 3 additional business days before contacting us.
If your order still hasn't arrived after that, please email us at
📧 sl-ltd@outlook.com – we will take care of your request straight away.

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Cancellations

If you would like to cancel your order, please contact us as early as possible at
📧 sl-ltd@outlook.com

Once your order has been processed, we unfortunately can no longer guarantee a cancellation.

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Damaged or incorrect items

If you have received damaged or incorrect items, we sincerely apologise for the inconvenience.
Please email us a photo of the problem at
📧 sl-ltd@outlook.com

We will look into the matter immediately and make sure you receive the correct item in perfect condition.